This dog is Arturo. He's ROH's assistant, and he's in charge of answering all your questions... In exchange for a treat!

Textiles

All textile products are printed and made in the UK by some of the most experienced printers and skilful sewing hands. At ROH, it makes us happy to support UK businesses!

By buying products that are made in the UK, we are lowering our carbon footprint, saving essential skills, helping local economies and creating job opportunities. Yes please!

The cushion covers, aprons, oven gloves and tea towels are made of 100% cotton drill. It has a lovely soft finish, but it's also strong and durable. Don't be deceived by the gorgeous looks. These products are for using, not just for show!

The fabric is an English product, supporting manufacturing in the UK, and sourced from reliable and responsible producers.

The fabrics are digitally printed with planet-friendly water-based inks. This digital process is much more environmentally friendly than the screen method because water is not wasted washing out screens, and chemicals are not poured into the water system. Happy planet, happy people!

You can keep your textile products looking lovely by:

• Hand or machine washing at 30º

• Turning inside out and washing dark colours separately

• Skipping the tumble dryer

• Air drying out of direct sunlight

No dry-cleaning required. Phew!

The cushion covers are for indoor use only. They won't be very happy with rain and direct sunshine! Designing an outdoor collection is on my to-do list, so keep an eye out!

The tiny white specks on the fabric are completely normal and are due to the printing process on natural fabric. These are spaces where tiny pieces of lint have fallen off after the fabric has been printed.

Cushion pads

The cushion covers can be purchased with or without a cushion pad. If you prefer it filled, you can choose from:

• British sheep's wool with cotton casing: handmade, eco friendly and sustainable. It's also anti-allergy and naturally fire retardant.

• Fibre with corvin casing: made from recycled plastic bottles and environmentally friendly.

I don't offer feather fillers as I couldn't make sure that the duckies had had a lovely happy life.

If using your own, I recommend a 48cm to 50cm pad for a lush plump fit.

Delivery

For all UK orders, the shipping charges are calculated and displayed at checkout, depending on the value of your order and the type of delivery you choose. Prices range from £3.50 to £6.50 for packages weighing up to 2kg.

We offer FREE shipping in the UK on all orders over £55. Woohoo! We use Royal Mail TRACKED 48 for small parcels and Hermes for bigger parcels.

You can also choose to pay for faster delivery at checkout, using Royal Mail TRACKED 24.

For orders below £18, you'll also have the option to choose Royal Mail 1st or 2nd Class delivery, which is cheaper as the package won't be tracked.

For international orders, the shipping charges will be calculated and displayed at checkout, based on the weight of your order and the country of destination. Prices range from £11 to £29 for packages weighing up to 2kg.

Please be aware that your order may be charged import duties and taxes (including VAT) once your package reaches your destination country.

Please see ROH's Shipping Policy for shipping rates by weight and all other details.

I understand you might be desperate to get these beauties as soon as possible. You'll be able to track your parcel on its way to you!

We use Royal Mail TRACKED 48 for small parcels and Hermes for bigger parcels. Both services aim to deliver in 2 to 4 working days.

You can also choose to pay for faster delivery at checkout, using Royal Mail TRACKED 24, which aims to deliver in 1 to 2 working days.

For orders below £18, you'll also have the option to choose Royal Mail 1st or 2nd Class delivery, which aim to deliver between 1 and 3 days respectively.

For international orders, we will send your parcel using Royal Mail International TRACKED. They aim to deliver in 5 to 10 working days, but please take this with a pinch of salt, as different destinations take different times.

Please see ROH's Shipping Policy for more details.

At the moment ROH delivers to the USA, Canada, Japan, Australia and New Zealand, until I get a better grip on international shipping and new Brexit rules.

You can email me at talktome@republicofhappy.co.uk if you're interested in ordering from a country not listed here, and maybe we can work something out!

Please see ROH's Shipping Policy for more details.

Please allow the times specified in 'When will my order arrive?' (above) for delivery. If your order is taking longer than this please get in touch with the shipping company, using the tracking number on the email sent to you. They might be able to tell you where your parcel is.

If they're unable to help, please email me at talktome@republicofhappy.co.uk with your order details and delivery address, and I'll do everything I can to find out what's going on.

Please see ROH's Shipping Policy for more details.

Returns

I really hope you won't want or need to return anything, but if you do please email me at talktome@republicofhappy.co.uk within 14 days after delivery, including your reason for returning and your order details.

All returns must be unused, unwashed and in their original packaging.

Please see ROH's Refund Policy for all the details.

Contact

If I didn't cover your question here and you need help with something else, or just want to say hello, you can email me at talktome@republicofhappy.co.uk.

You can also use the contact form or just hit the pink chat icon below on the left.

Easy peasy lemon squeezy!